FAQ Last Updated: Tuesday, June 9th, 2020, at 11:35 PM

Frequently Asked Questions

What will summer 2020 Look like at CORA? We will follow the guidelines of the CDC and Governor Northam. These guidelines continue to be changed and adjusted on a daily basis. We continue to be in conversation with other local pool boards who are facing the same challenges. 


Updates as of June 9, 2020:


What are the phase 2 guidelines for pools? Here is the full Phase 2 document that serves as our guide.


How will the board define exercise during Phase 2? The board has determined that anyone in the water
who is moving will be considered exercising.


How will I sign up for a time at the pool? We will be using a weekly sign up genius. During week one as
we continue to work out the reality of the restrictions, we are allowing each family to sign up for 1 one-
hour shift for the week. As we see how things go the board will increase this and will continue to keep
active members informed of opportunities for additional sign up.


Why no guests? At this time with limited availability of times we don’t feel it is fair to allow guests to
come to the pool and limit the number of slots available for our paying members. Again, as the
restrictions decrease the board will consider allowing guests.


Do I have to bring my own furniture? No, we will have tables and chairs set up in groups following the
guidelines of Phase 2. We ask that members leave all furniture in its place. The furniture will be cleaned
in between time slots.
Can I just sit and enjoy the sun? The sign-up system is for a specific lane but also includes a table and
chairs for your family. You are welcome to use your tables and chairs for the entire time slot.


Do I have to take my temperature before arriving at the pool? Members will be asked a series of
questions to indicate possible exposure to COVID symptoms. Like everywhere else, we ask that those
who have been exposed or possibly exposed to COVID symptoms refrain from visiting the pool. Staff will
go through a screening that includes taking their temperature prior to their shift starting.


Can I bring toys, noodles, diving sticks or other items to the pool? Since we know that noodles, kick
boards and diving sticks can be used to help exercise, these items are allowed in your assigned lane.
These items must be brought from home and only shared with your family in your assigned lane.
Unfortunately, we can’t allow balls or items that aren’t typically used to help exercise in the pool.
Will the baby pool be open? Due to the restriction that pools only be open for exercise the baby pool
will remain closed for week 1. As we continue to obtain guidance in this area we will look to open the
baby pool as soon as we can.


Who do I speak to if I have questions or concerns? The guidelines have been clear that lifeguards are
unable to enforce social distancing while on the stand. Additionally, our staff needs to attend to cleaning
procedures and their jobs. The board has established a COVID Captain and has hired Chris Tiller to be in
this position. If Chris is not present at the pool concerns should be brought to the manager. We ask that
members remember that many of our employees are children. It is our hope that concerns can be
addressed in a positive manner. Our volunteer board of directors is talking daily and will continue to do
so as the directions change and evolve.


What are other pools doing? Members of our board have been in touch with a variety of pools in the
Richmond area. We have reviewed their websites, spoken to board members, reviewed their letters to
their members and even visited their locations. We feel as though our policies and procedures are
extremely similar to pools that are like CORA. Some pools have made the decision to wait until Phase 3
to open. There are pools in our area that are run by swim management companies, home owners’
associations and even country clubs. We have worked hard to ensure our policies are similar to pools
that are recreation associations like CORA. We have been thankful for our partnerships with these other
pools as we navigate these restrictions.


(Older entries listed below)

The following is a list of possibilities--no final decisions will be made until guidelines from these agencies are formalized.


  • Social distancing of 6 feet throughout the pool area

  • Limits to the number of people allowed at the pool at a time

  • Using a sign-up system for families to choose times to attend the pool

  • Limit of number of people in the baby pool area (may be a separate sign up)

  • Temperature checks of employees at the start of each shift

  • Daily check in list and no membership binders

  • Concession stand to serve only sealed food and drinks

  • No ice sold or given away at the concession stand

  • Decreased pool furniture (some pools are moving to a bring your own chair policy)

  • Closure of the slide and diving board (unable to clean handles in between each person)

  • Kick boards and noodles will not be available



The following have already been approved by the board:


  • No socials unless social distancing guidelines and maximum numbers increase

  • No Swim Team (specific details were emailed to swim team families)

  • No guests at the pool—this allows our members more access to the pool 

  • Increased cleaning procedures throughout the pool



Will I have to wear a mask at the pool? We will follow the guidelines provided by both the CDC and Governor Northam. Currently, the Governor’s order is to wear a mask when social distancing is not possible. This could lead to wearing a mask while walking around the pool or using the restrooms.


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Contact Us


804-346-8611 (opening day-closing day)

Physical Address

2204 N Parham Rd

Richmond, VA 23229

Mailing Address

PO Box 70464

Henrico, VA, 23255

©2020 by Chris Tiller, Chestnut Oaks Recreation Association.